Increasing the Village Apparatus's Capacity for Administrative Services in Tanjung Solok Village

M. Iqbal Tawakkal
Author ORCID iD
Institut Islam Al-Mujaddid Sabak, Tanjung Jabung Timur, Jambi, Indonesia
Zaenal Abidin
Author ORCID iD
Institut Islam Al-Mujaddid Sabak, Tanjung Jabung Timur, Jambi, Indonesia
Wandi Wandi
Author ORCID iD
Institut Islam Al-Mujaddid Sabak, Tanjung Jabung Timur, Jambi, Indonesia
Wargo Wargo
Author ORCID iD
Institut Islam Al-Mujaddid Sabak, Tanjung Jabung Timur, Jambi, Indonesia
Abstract

This study aims to analyze the capacity of Tanjung Solok village officials in providing administrative services and identify solutions to improve their performance. The method used is a descriptive qualitative approach, with data collection through in-depth interviews, field observations, and documentation studies. The findings show that village officials experience obstacles in administrative skills, lack of understanding of technology, and lack of infrastructure support, which has an impact on the quality of public services. The recommendations of this study include the implementation of periodic training programs for skill development, improvement of technological infrastructure, and strengthening the leadership of village heads through a participatory approach. In addition, it is recommended to build a monitoring system that involves the community as feedback to ensure that services remain in accordance with community expectations. With these steps, it is hoped that the capacity of village apparatus can increase, so that administrative services become more efficient and effective

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Keywords

Capacity, Service, Training, Monitoring

How to Cite

Tawakkal, M. I., Abidin, Z., Wandi, W., & Wargo, W. (2024). Increasing the Village Apparatus’s Capacity for Administrative Services in Tanjung Solok Village. Zabags International Journal of Engagement, 2(2), 70–77. https://doi.org/10.61233/zijen.v2i2.22

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Published & Citation
2024-12-30
Copyright (c) 2024 The Author(s). This article is published by Zabags International Journal of Engagement and distributed under the terms of the Creative Commons Attribution 4.0 International License (CC BY 4.0).
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